Everything sellers
need to know.

1Introduction

Welcome to BOOKEDU.

These Terms & Conditions ("Terms and Conditions") govern the use of the BOOKEDU Website, Mobile Application, Seller Panel, and all services provided by BOOKEDU.

By using the BOOKEDU Platform, you agree to all these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not use the Platform.

2Definitions

BOOKEDU -- The e-commerce platform operated by BOOKEDU.

Customer -- A person who purchases any product or service from BOOKEDU.

Seller -- An individual, firm, or company that sells products on BOOKEDU.

Order -- A purchase request placed by a customer.

Product -- Any goods or services listed on BOOKEDU.

Platform -- The BOOKEDU Website, Mobile Application, Seller Panel, and other digital services.

3Eligibility

To use BOOKEDU:

• You must be at least 18 years of age.
• If you are below 18 years of age, parental or legal guardian permission shall be required.
• You must be legally competent to enter into an agreement under the applicable laws of India.

4User Account

You may be required to create an Account to use BOOKEDU services.

You shall be responsible for:

• Providing correct information.
• Keeping your Password secure.
• Not allowing any other person to use your Account.
• Immediately informing BOOKEDU of any unauthorized Login.

5Product Information

Product details available on BOOKEDU are provided by the respective Seller.

BOOKEDU makes reasonable efforts to ensure that the information is accurate; however, in the event of any typographical error, price change, or technical error, BOOKEDU reserves the right to make necessary corrections or cancel the Order.

6Order Acceptance

After a customer places an Order, BOOKEDU or the Seller may accept or reject the Order based on product availability, payment verification, or other applicable reasons.

Even after an Order has been confirmed, it may be cancelled under certain circumstances.

7Pricing & Payment

All prices shall be displayed in Indian Rupees (INR).

Applicable taxes, including GST, and other charges may be added depending on the product.

BOOKEDU may accept the following payment methods:

• UPI
• Debit Card
• Credit Card
• Net Banking
• Wallet
• Cash on Delivery, wherever available

8Delivery

BOOKEDU shall deliver products through its authorized logistics partners.

Delivery timelines are estimates and may change due to weather conditions, natural disasters, government restrictions, transportation disruptions, or other unforeseen circumstances.

9Return & Refund

Return, Refund, Replacement, and Cancellation matters shall be governed by the respective separate BOOKEDU policies.

Customers and Sellers must comply with the applicable policies.

10Seller Responsibilities

The Seller shall ensure that:

• Only legal and authorized products are sold.
• The correct product is dispatched.
• Product quality is maintained.
• Products are securely packaged.
• All applicable laws are followed.

11Prohibited Activities

The following activities are prohibited on BOOKEDU:

• Selling counterfeit products.
• Copyright or Trademark infringement.
• Fraudulent activities.
• Providing false information.
• Creating fake Orders.
• Attempting to damage or compromise the System.
• Spam or malicious activities.

12Intellectual Property

The BOOKEDU logo, name, designs, software, content, and other intellectual property are the property of BOOKEDU or their respective rights holders.

Such intellectual property may not be used without prior written permission.

13Privacy

BOOKEDU shall use users' personal information in accordance with its Privacy Policy.

14Account Suspension

If any User or Seller violates these Terms and Conditions, BOOKEDU may, without prior notice:

• Suspend the Account.
• Terminate the Account.
• Remove the Listing.
• Hold the Payment.
• Take legal action.

15Limitation of Liability

BOOKEDU operates as an online e-commerce platform. To the extent permitted by applicable law, BOOKEDU shall not be liable for any indirect, incidental, or consequential loss or damage.

16Governing Law & Jurisdiction

These Terms and Conditions shall be governed by the applicable laws of India.

Any dispute shall be subject to the jurisdiction of the competent courts.

17Amendments to the Terms

BOOKEDU may amend these Terms and Conditions from time to time.

Any revised version shall become effective after it is published on the BOOKEDU Website or Mobile Application.

18Contact

If you have any questions regarding these Terms and Conditions, please contact BOOKEDU Customer Support or the Legal Team.

1Introduction

This Vendor Registration Policy ("Policy") sets out the rules and terms relating to the registration, verification, approval, and operation of Sellers/Vendors on the BOOKEDU Marketplace.

BOOKEDU is a multi-vendor e-commerce platform where eligible Vendors can list their products and services and sell them to customers.

2Eligibility

To become a Vendor on BOOKEDU, the applicant must:

• Be a valid Indian citizen, firm, company, LLP, trust, or other legally recognized entity.
• Be authorized to conduct business in accordance with applicable laws.
• Hold all required licenses, registrations, and permissions.
• Agree to comply with all BOOKEDU policies and terms.

3Required Documents

The following documents may be required at the time of Vendor Registration:

For Individual Vendors

• Aadhaar Card
• PAN Card
• Bank Account Details
• Mobile Number
• Email ID

For Businesses/Firms

• GST Registration Certificate, where applicable
• PAN Card
• Business Registration Certificate
• Bank Account Details
• Identification of the Authorized Signatory
• Address Proof

For Special Categories of Products

• Relevant License
• Approval Certificate
• Government Permission
• Approval from the relevant Regulatory Authority

4Registration Process

The Vendor shall:

1. Submit an application on BOOKEDU.

2. Upload the required information and documents.

3. Complete KYC Verification.

4. Get the Bank Account Details verified.

5. Accept the BOOKEDU Seller Agreement.

BOOKEDU reserves the full right to approve or reject any application.

5KYC Verification

BOOKEDU may conduct a KYC process to verify the identity of Vendors.

Verification may include:

• Document Verification
• Mobile Verification
• Email Verification
• Bank Account Verification
• Business Verification

An application may be rejected if incorrect or misleading information is found.

6Vendor Responsibilities

The Vendor shall be responsible for:

• Providing correct and up-to-date information.
• Selling genuine and legally authorized products.
• Fulfilling orders on time.
• Providing accurate information to customers.
• Complying with applicable laws.
• Ensuring tax and GST compliance.

7Prohibited Products

A Vendor shall not list products that:

• Violate Indian laws.
• Are counterfeit or copied products.
• Infringe Intellectual Property Rights.
• Are prohibited or illegal goods.
• Violate BOOKEDU's Prohibited Products Policy.

8Product Listing

Every product listing uploaded by a Vendor must contain:

• Correct Product Name
• Actual Product Images
• Accurate Description
• Price
• Available Stock
• Applicable Legal/Regulatory Information

The Vendor shall ensure that all information displayed in the product listing is accurate and complete.

9Bank Account & Payments

Payments shall be made only to the verified Bank Account.

If the Bank Account Details are changed, re-verification may be required.

BOOKEDU shall make payments in accordance with the BOOKEDU Payment Policy and Seller Agreement.

10Quality & Service Standards

The Vendor shall:

• Ship orders on time.
• Follow applicable quality standards.
• Properly resolve customer complaints.
• Cooperate with the Return and Refund process.

11Account Suspension & Termination

BOOKEDU may suspend or terminate a Vendor Account in circumstances including:

• Providing incorrect information.
• Fraudulent activities.
• Excessive customer complaints.
• Selling counterfeit products.
• Violation of applicable laws.
• Violation of BOOKEDU policies.

12Inspection & Audit

Where necessary, BOOKEDU may conduct:

• Document Verification
• Product Inspection
• Compliance Checks
• Vendor Audits

The Vendor shall cooperate with BOOKEDU during such processes.

13Limitation of Liability

BOOKEDU is only a marketplace service provider.

The concerned Vendor shall have primary responsibility for the quality, legality, safety, and claims relating to the products sold by that Vendor.

14Amendments to the Policy

BOOKEDU reserves the right to amend this Policy from time to time.

Any amended Policy shall become effective after publication.

1Introduction

BOOKEDU is a secure, reliable, and legally compliant e-commerce marketplace. This KYC (Know Your Customer) Verification Policy is intended to ensure the safety of customers, sellers, and the platform, while preventing fraud, money laundering, and other unlawful activities.

2Purpose

The objectives of this Policy are to:

• Verify the identity of users.
• Prevent fraud and fake accounts.
• Ensure regulatory and legal compliance.
• Maintain a secure business environment.

3KYC Verification Requirements

BOOKEDU may require KYC verification in the following situations:

• At the time of seller registration.
• For high-value transactions.
• When suspicious activity is detected.
• To comply with legal or regulatory requirements.
• Prior to payment settlement.

4Required Documents

Individual Sellers

The following documents may be required:

• Aadhaar Card
• PAN Card
• Bank Account Details
• Mobile Number and Email Verification

Business Entities

The following documents may be required:

• GST Registration Certificate
• PAN Card
• Firm/Company Registration Documents
• Bank Account Details
• Identity Proof of the Authorized Signatory

5Verification Process

• Documents must be uploaded by the user.
• BOOKEDU will review the submitted documents.
• Additional information may be requested if necessary.
• Upon successful verification, the account will be activated.

6Failed Verification

Verification may be considered unsuccessful if:

• Incorrect documents are submitted.
• Fake, forged, or altered documents are provided.
• Incomplete information is submitted.
• Verification requests are ignored or unanswered.

7Re-Verification (Re-KYC)

BOOKEDU may require re-verification from time to time, particularly:

• When account information is changed.
• Due to regulatory requirements.
• During investigations of suspicious activities.

8Data Security and Privacy

• KYC documents will be stored securely.
• Information will be used only for legitimate business and legal purposes.
• Data shall be managed in accordance with the BOOKEDU Privacy Policy.

9Rights of BOOKEDU

BOOKEDU reserves the right to:

• Request additional documents.
• Reject verification requests.
• Restrict or suspend suspicious accounts.
• Share necessary information with legal or regulatory authorities when required.

10Action for Violations

If a user provides false, misleading, or fraudulent information, BOOKEDU may:

• Suspend the account.
• Withhold payments.
• Permanently terminate the account.
• Initiate legal action.

11Amendments to the Policy

BOOKEDU reserves the right to amend this Policy from time to time. Any revised version shall become effective immediately upon publication.

SELLER AGREEMENT

This Seller Agreement ("Agreement") is entered into between BOOKEDU ("Platform") and every Seller ("Seller") registering on BOOKEDU.

The purpose of this Agreement is to clearly define the rights, responsibilities, rules, and terms applicable to the Seller and BOOKEDU.

By creating a Seller Account on BOOKEDU, completing KYC, or using the Platform in any manner, the Seller fully accepts this Agreement.

1Objectives

The objectives of this Agreement are:

• To establish the Seller Registration process.
• To ensure safe and transparent business practices.
• To protect the interests of customers.
• To define the responsibilities of the Seller and BOOKEDU.
• To ensure compliance with applicable laws of India.

2Definitions

BOOKEDU The e-commerce platform operated by BOOKEDU.

Seller Any individual, proprietorship, partnership firm, LLP, company, society, or other legally valid entity that sells products on BOOKEDU.

Customer A person who purchases a product from BOOKEDU.

Order A purchase request made by a customer.

Listing Product information published by the Seller on the Platform.

Settlement Payment payable to the Seller.

Return A product sent back by the customer. RTO (Return To Origin) An order that could not be delivered to the customer and is returned to the Seller.

3Eligibility

To become a Seller on BOOKEDU, the following entities may be eligible:

• Individual
• Proprietorship Firm
• Partnership Firm
• LLP
• Private Limited Company
• Public Limited Company
• Society
• Trust
• Cooperative Society

The Seller must be legally eligible to conduct business in accordance with the applicable laws of India.

4Seller Registration

Seller Registration shall be considered complete only after approval by BOOKEDU.

BOOKEDU reserves the right to accept or reject any application without assigning any reason.

5Required Documents

The Seller may be required to provide the following documents:

• PAN Card
• Aadhaar Card
• GST Registration, wherever applicable
• Bank Account Details
• Cancelled Cheque
• Business Registration Certificate, if applicable
• Address Proof
• Mobile Number
• Email Address

BOOKEDU may request additional documents as required.

6KYC Verification

The information provided by the Seller shall be verified.

If the documents are:

• Incorrect,
• Fake,
• Incomplete, or
• Verification fails, BOOKEDU may reject, suspend, or terminate the Seller Account.

7Seller Account

Every Seller must use only the Account approved by BOOKEDU.

The Seller shall:

• Keep the Password secure.
• Not share Login Information.
• Immediately notify BOOKEDU of any unauthorized use.

The Seller shall be solely responsible for all activities conducted through their Account.

8Seller Declaration

The Seller declares that:

• All information provided is correct and true.
• The Seller will comply with all applicable laws of India.
• Only legitimate products will be sold.
• Counterfeit or prohibited products will not be listed.
• All BOOKEDU policies will be followed.

9Rights of BOOKEDU

BOOKEDU reserves the right to:

• Accept or reject Seller Registration.
• Request additional documents.
• Re-verify KYC.
• Conduct Seller Verification.
• Suspend the Seller Account.
• Remove Listings.
• Modify the facilities or features available in the Seller Panel.

10Seller Responsibilities

The Seller shall ensure that:

• Correct products are listed.
• Product descriptions are accurate.
• Prices are correct.
• Stock is available.
• Quality standards are followed.
• Orders are dispatched on time.
• Products are packaged securely.
• No form of fraud is committed against customers.

11Acceptance of the Agreement

Creating a Seller Account on BOOKEDU, completing KYC, listing products, or accepting any order shall be considered full acceptance of this Agreement. If the Seller does not agree with this Agreement, the Seller should not use the BOOKEDU Platform.

12Product Listing Policy

The Seller shall list on BOOKEDU only those products that the Seller is legally authorized to sell.

The Seller shall ensure that:

• The product name is correct.
• The brand name is correct.
• The product description is accurate and genuine.
• The correct category is selected.
• Correct product images are uploaded.
• Fake, copied, or misleading images are not used.
• MRP, Selling Price, and Discount are entered correctly.
• Stock information is kept updated.

BOOKEDU reserves the right to remove any incorrect, misleading, or incomplete Listing without prior notice.

13Product Quality Standards

The Seller may sell only good-quality products.

The following products shall not be accepted:

• Fake products
• Used products, unless clearly disclosed
• Expired products
• Damaged products
• Duplicate/counterfeit brands
• Illegal or prohibited products

If repeated complaints are received regarding a Seller's products, BOOKEDU reserves the right to remove the Listing or suspend the Seller Account.

14Product Images

All images uploaded by the Seller:

• Must be of the actual product.
• Must be clear and HD.
• Must not be copied from another website.
• Must not violate any Copyright or Trademark rights.
• Watermarks may be used only in accordance with BOOKEDU's rules.

BOOKEDU may require any image to be removed or replaced when necessary.

15Pricing Policy

The Seller shall determine the price of their products.

The Seller shall ensure that:

• The MRP is correct.
• The Selling Price is reasonable.
• Fake discounts are not displayed.
• Prices are not artificially increased in order to show a discount.
• The correct price, including applicable GST, is displayed.

BOOKEDU may restrict or stop a Listing in cases of unusual or unreasonable pricing.

16GST & Tax Compliance

The Seller shall be solely responsible for all applicable taxes.

The Seller shall ensure that:

• GST Registration, wherever applicable, is valid.
• A correct GST Invoice is issued.
• All applicable taxes are deposited on time.
• All applicable tax laws of India are complied with.
• The Seller shall be solely responsible for any liability arising from incorrect GST information.

17Invoice Rules

The Seller shall issue an Invoice for every order in accordance with applicable laws.

The Invoice must contain:

• Seller Name
• GSTIN, if applicable
• Invoice Number
• Invoice Date
• Customer Name
• Product Details
• Quantity
• Tax Details
• Total Amount

BOOKEDU may review invoices whenever required.

18Commission & Platform Fee

BOOKEDU may charge the following on each successful order:

• Applicable Commission
• Platform Fee
• Logistics Charges
• Payment Processing Charges
• Other applicable charges

Details of these charges shall be made available in the Seller Panel from time to time.

BOOKEDU may revise these charges as required.

19Payment Settlement

Payment to the Seller shall be made according to the applicable Settlement Cycle.

Before settlement, the following amounts may be adjusted:

• Platform Fee
• Commission
• Logistics Charges
• Return Charges
• RTO Charges
• Penalty, if applicable
• GST Adjustments
• Other valid charges

Complete settlement information shall be available in the Seller Panel.

20Payment Hold

BOOKEDU may temporarily hold the Seller's payment in the following circumstances:

• KYC is pending.
• Fraud is suspected.
• There are excessive returns.
• Customer complaints are pending.
• Legal investigation is ongoing.
• Incorrect bank details have been provided.

Payment may be released after the issue has been resolved.

21Chargebacks & Recovery

If an Order involves:

• Fraud,
• A chargeback,
• Incorrect payment,
• A refund being issued, or
• An order from a Court or Government Authority,

BOOKEDU may adjust or recover the relevant amount from the Seller's future settlements.

22Seller Wallet (If Applicable)

If BOOKEDU provides a Seller Wallet facility, the following may be reflected in the Seller Wallet:

• Commission
• Refund Adjustment
• Incentive
• Penalty
• Cashback
• Settlement Adjustment

The Wallet shall be used in accordance with BOOKEDU's separate Wallet Policy.

23Record-Keeping Responsibility

The Seller shall retain the following records for at least the period required under applicable laws:

• Invoices
• GST Records
• Purchase Records
• Sales Records
• Stock Register
• Bank Transactions

BOOKEDU may request copies of these records when necessary.

24Audit

BOOKEDU may, for reasonable reasons, review or audit information, documents, or transactions provided by the Seller.

The Seller shall provide the necessary cooperation.

25Shipping & Logistics

BOOKEDU provides order pickup, transportation, tracking, and delivery services through its authorized logistics partners.

The Seller agrees that BOOKEDU may add, change, or remove any logistics partner from time to time.

Where applicable, the Seller shall use only logistics services authorized by BOOKEDU.

26Order Dispatch (SLA)

The Seller shall pack and dispatch each order within the Expected Dispatch Date displayed in the Seller Panel.

If the Seller fails to dispatch an order on time, BOOKEDU may:

• Cancel the order.
• Reduce the Seller Performance Score.
• Impose additional charges.
• Place restrictions on the Seller Account.
• Suspend the Account in case of repeated violations.

27Pickup Process

The Seller shall ensure that:

• The order is completely packed.
• The Shipping Label is properly affixed.
• The Barcode/QR Code is clearly visible.
• The package is available for pickup on time.
• The package is safely handed over to the logistics partner.

After pickup, shipment logistics tracking shall begin.

28Packaging Standards

The Seller shall use strong, clean, and secure packaging.

The Seller shall ensure that:

• The package remains protected during transit.
• The product does not become broken, wet, or damaged.
• Tamper-Evident Packaging is used wherever applicable.
• The QR Code/Barcode specified by BOOKEDU is correctly affixed to the package.

If any loss or damage occurs due to poor packaging, the Seller shall be responsible.

29Transit Damage

If a product is damaged during transit, BOOKEDU shall investigate based on available evidence, which may include:

• Packaging condition
• Photos/Videos
• Barcode Scan History
• Logistics Report
• Delivery Proof

The Claim shall be accepted or rejected based on the investigation.

30Delivery Attempt

The logistics partner shall make reasonable efforts to deliver the order to the customer.

If the customer is unavailable, the address is incorrect, or delivery is otherwise not possible, another delivery attempt may be made or the order may be marked as RTO (Return to Origin).

31Return Policy

If a customer requests a return in accordance with BOOKEDU's Return Policy, the Seller shall follow the applicable return process.

During the return process:

• The product may be inspected.
• The Barcode/QR Code may be verified.
• The condition of the packaging may be checked.
• Photos and video recordings may be used where necessary.

32Return to Origin (RTO)

An order may be marked as RTO in the following circumstances:

• The customer refused to accept the order.
• The customer was unavailable.
• The address was incorrect.
• COD payment was not made.
• Other valid reasons.

Applicable RTO charges may be adjusted in accordance with the Seller Policy.

33Returnless Refund

In certain cases, BOOKEDU may issue a refund to the customer without requiring the product to be returned.

In such cases:

• The product shall remain with the customer.
• The Seller shall not receive payment for that product.
• A normal Return Claim shall not be accepted.
• The decision shall be made in accordance with BOOKEDU's policy.

34Claims Policy

The Seller may file a Claim for:

• Lost Shipment
• Transit Damage
• Wrong Return
• Missing Product
• Logistics Error

The Claim must be submitted through the Seller Panel within the prescribed time limit.

The Seller may be required to provide necessary documents, photos, videos, or other evidence while submitting the Claim.

35Claim Verification

BOOKEDU shall review Claims based on:

• Shipment Tracking
• Scan History
• Delivery Proof
• Packaging Verification
• Seller Documents
• Customer Feedback
• Logistics Partner Report

The decision of BOOKEDU shall be considered final.

36Delivery Disputes

If any dispute arises relating to delivery, BOOKEDU shall make a decision based on the available logistics records and documents.

Both the Seller and Customer shall cooperate in providing the necessary information.

37Fraud Prevention

BOOKEDU monitors the following activities:

• Fake Orders
• Fake Returns
• Wrong Returns
• Empty Box Fraud
• Product Swapping
• Fake Claims
• Barcode Tampering

If any such activity is detected, BOOKEDU shall take appropriate action.

38Logistics Charges

Logistics charges may be determined on the basis of:

• Dead Weight
• Volumetric Weight
• Pickup Location
• Delivery Zone
• Product Category
• Service Type

All applicable charges shall be displayed in the Seller Panel.

39Insurance (If Applicable)

For certain products, BOOKEDU may provide a shipment insurance facility.

The terms and conditions of insurance shall apply in accordance with the separate applicable policy.

40Seller Responsibilities

The Seller shall ensure that:

• The correct product is shipped.
• Orders are dispatched on time.
• Secure packaging is used.
• The correct Shipping Label is attached.
• All BOOKEDU Logistics Policies are followed.

41Seller Performance Standards

BOOKEDU shall regularly review the performance of each Seller to ensure that customers receive high-quality service.

Seller performance may be evaluated on the basis of:

• Timely Order Dispatch
• Successful Delivery Rate
• Return and RTO Rate
• Customer Ratings and Reviews
• Number of Customer Complaints
• Product Quality
• Order Cancellation Rate
• Policy Compliance

BOOKEDU may modify the Performance Metrics from time to time.

42Quality Score

Each Seller may have a Quality Score reflecting their overall performance.

The Quality Score may be affected by:

• Customer Satisfaction
• Product Quality
• Timely Dispatch
• Wrong Product Incidents
• Damaged Products
• Return and Refund Rate
• Policy Violations

If the Quality Score is low, BOOKEDU may carry out additional monitoring, training, or other appropriate action.

43Seller Ratings & Reviews

Ratings and Reviews submitted by customers may be displayed on the Platform.

The Seller shall not engage in:

• Fake Reviews
• Purchased Ratings
• Review Manipulation
• Pressuring customers to change their Reviews

44Prohibited Products

The Seller shall not list products whose sale is prohibited under Indian law or BOOKEDU policies.

Examples include:

• Counterfeit Products
• Stolen Goods
• Illegal Drugs/Medicines
• Narcotic Substances
• Prohibited Weapons
• Pornographic Material
• Items prohibited under Wildlife Protection Laws
• Any other items prohibited by applicable law

45Intellectual Property

The Seller shall ensure that:

• The Seller has valid rights to the products, brands, logos, photographs, and content being used.
• No Copyright, Trademark, Patent, or other Intellectual Property rights of any third party are infringed.

If an IP complaint is received, BOOKEDU reserves the right to remove the relevant Listing, request documents from the Seller, or take other necessary action.

46Confidentiality

The Seller shall protect confidential information received from BOOKEDU and customers.

The Seller shall not share the following information without authorization:

• Customer Personal Data
• Order Details
• BOOKEDU Business Information
• Payment-Related Information
• Technical Information

This obligation shall continue even after termination of the Seller Agreement.

47Data Protection

The Seller shall comply with all applicable data protection laws.

The Seller shall use a customer's personal information only for the purpose of fulfilling the relevant order.

Unauthorized use, sale, or sharing of customer information shall be considered a serious violation.

48Violations & Penalties

If the Seller violates any BOOKEDU policy, BOOKEDU may take one or more of the following actions:

• Issue a Warning
• Remove the Listing
• Impose a Penalty
• Hold the Settlement
• Reject a Return Claim
• Suspend Advertising Facilities
• Suspend the Account
• Terminate the Account
• Take Legal Action

The action shall be determined according to the seriousness of the violation.

49Account Suspension & Termination

BOOKEDU may temporarily or permanently suspend or terminate a Seller Account in circumstances including:

• Counterfeit Products
• Fraud
• Repeated Policy Violations
• Incorrect KYC
• Court or Government Orders
• Risk to Customer Safety
• Repeated Poor Performance

Termination of the Account shall not extinguish any previous liabilities of the Seller.

50Indemnity

The Seller agrees that if BOOKEDU suffers any loss, claim, penalty, or legal action due to the Seller's:

• Acts
• Negligence
• Incorrect Information
• Counterfeit Products
• Violation of Law
• Policy Violations

the Seller shall indemnify and compensate BOOKEDU for such loss or liability.

51Limitation of Liability

BOOKEDU operates as an online marketplace.

To the extent permitted by applicable law, BOOKEDU shall not be liable for any indirect, special, incidental, or consequential loss or damage.

52Force Majeure

If services are affected due to circumstances beyond BOOKEDU's reasonable control, including:

• Natural Disasters
• War
• Pandemic
• Fire
• Flood
• Power Outage
• Government Orders
• Internet Failure
• Other Uncontrollable Circumstances

BOOKEDU shall not be held responsible for delays or interruption of services caused by such circumstances.

53Dispute Resolution

The Seller and BOOKEDU shall first attempt to resolve disputes through mutual discussion.

If the dispute cannot be resolved, the competent court or other legally valid dispute-resolution procedure shall apply in accordance with applicable Indian laws.

54Governing Law

This Agreement shall be governed by the applicable laws of India.

All parties shall comply with applicable Indian laws.

55Amendments

BOOKEDU may amend this Agreement from time to time.

New terms may be published through:

• Website
• Seller Panel
• Mobile Application
• Official Email

Continued use of the Platform shall be considered acceptance of the amended Agreement.

56Entire Agreement

This Seller Agreement, together with other applicable BOOKEDU policies, including:

• Privacy Policy
• Return Policy
• Logistics Policy
• IP Policy
• Payment Policy
• Other applicable policies

shall constitute the entire agreement between the Seller and BOOKEDU.

1Introduction

This Seller Code of Conduct Policy applies to all Sellers registered on the BOOKEDU Platform.

The purpose of this Policy is to maintain a safe, transparent, and reliable e-commerce environment, provide customers with quality services, and ensure that Sellers conduct their business fairly.

2Objectives

The objectives of this Policy are to:

• Promote ethical and responsible business practices.
• Protect the interests of customers.
• Maintain the reliability and credibility of the Platform.
• Establish clear standards of conduct for Sellers.

3Scope

This Policy applies to all Sellers registered on BOOKEDU, including their employees, agents, and representatives.

4General Responsibilities of Sellers

Every Seller shall:

• Provide accurate and up-to-date information.
• Comply with all applicable laws and regulations.
• Treat customers fairly.
• Comply with all BOOKEDU policies.
• Sell only legal and authorized products.

5Product Standards

Sellers shall ensure that:

• Product descriptions are accurate.
• Actual product images are displayed.
• Product quality matches the declared description.
• Prohibited or illegal products are not listed.
• Counterfeit products are not sold.

6Pricing Policy

Sellers shall:

• Display fair and transparent prices.
• Not artificially increase prices.
• Not display misleading discounts or offers.
• Avoid pricing practices that may mislead customers.

7Customer Service Standards

Sellers shall:

• Respond to customer queries in a timely manner.
• Properly resolve customer complaints.
• Cooperate with return and refund procedures.
• Treat customers respectfully.

8Prohibited Activities

The following activities are prohibited:

• Selling counterfeit products.
• Creating fake orders.
• Obtaining fake reviews or ratings.
• Copyright or Trademark infringement.
• Misleading customers.
• Fraudulent activities.
• Misuse of the BOOKEDU System.

9Data & Privacy

Sellers shall:

• Maintain the confidentiality of customer data.
• Not use customer information without authorization.
• Comply with applicable data protection and security laws.

10Compliance & Monitoring

BOOKEDU shall have the right to:

• Review Seller activities.
• Verify documents.
• Inspect products.
• Evaluate compliance with this Policy.

11Action for Violations

In the event of a violation of this Policy, BOOKEDU may:

• Issue a warning.
• Remove the relevant product.
• Hold payments.
• Suspend the Seller Account.
• Permanently terminate the Seller Account.
• Take legal action.

12Limitation of Liability

BOOKEDU operates as a marketplace platform. Sellers shall be solely responsible for their products, services, and business activities.

13Amendments to the Policy

BOOKEDU may amend this Policy from time to time.

Any revised Policy shall become effective upon publication

1Introduction

BOOKEDU is committed to complying with applicable Indian tax laws, Goods and Services Tax (GST) regulations, and other statutory tax requirements. This Policy provides guidance to sellers and users regarding their tax-related obligations and compliance requirements.

2Purpose

The objectives of this Policy are to:

• Ensure compliance with GST and tax regulations.
• Provide guidance to sellers regarding tax compliance requirements.
• Minimize tax-related risks.
• Promote transparent and lawful business activities.

3Scope

This Policy applies to all sellers, suppliers, and related business entities registered on the BOOKEDU platform.

4GST Registration

Where applicable, sellers shall:

• Obtain and maintain a valid GSTIN.
• Comply with all GST-related legal requirements.
• Provide accurate GST details to BOOKEDU.
• Notify BOOKEDU of any changes to their GST status.

5Seller Tax Responsibilities

Each seller shall:

• Issue accurate tax invoices.
• Apply the correct GST rates.
• File all required tax returns on time.
• Maintain proper tax records.
• Refrain from any form of tax evasion.

6Documents and Records

Sellers should maintain and preserve the following records:

• GST Registration Certificate
• Tax Invoices
• Sales and Purchase Records
• Tax Return Filing Records
• Payment and Tax Payment Records

7Action for Incorrect Information

If a seller:

• Provides an incorrect GSTIN;
• Submits fraudulent tax documents; or
• Violates applicable tax laws,

BOOKEDU may take appropriate action in accordance with this Policy and applicable laws.

8Compliance Verification

BOOKEDU reserves the right to:

• Verify GST details.
• Request additional documentation.
• Investigate suspicious tax-related activities.
• Ensure compliance with regulatory requirements.

9Tax Liability

BOOKEDU operates as a marketplace platform. The primary responsibility for the payment of applicable taxes and compliance with tax laws relating to products and services rests with the respective seller.

10Actions for Violations

In the event of a violation, BOOKEDU may:

• Request additional documents.
• Restrict the seller's account.
• Withhold payments.
• Suspend or terminate the account.
• Take legal action where necessary.

11Amendments to the Policy

BOOKEDU reserves the right to amend this Policy from time to time. Any revised version shall become effective immediately upon publication.

1Introduction

This Payment Policy ("Policy") governs payments, transactions, refunds, payment security, and related terms and conditions applicable to products and services offered on the BOOKEDU Marketplace. BOOKEDU is a multi-vendor e-commerce platform where different sellers offer products and services for sale. By using the platform or placing an order, users agree to this Policy.

2Accepted Payment Methods

BOOKEDU may offer the following payment options from time to time:

• UPI (Unified Payments Interface)
• Debit Card
• Credit Card
• Net Banking
• Digital Wallet Payments
• Cash on Delivery (COD), where available
• Bank Transfer
• Other authorized digital payment methods

BOOKEDU reserves the right to add, remove, or restrict any payment method at its sole discretion.

3Payment Confirmation

An order shall be considered successful only after payment has been successfully received. If payment fails, the order may automatically be cancelled or placed in pending status. Payment receipts, order confirmations, or transaction details may be sent to customers via email, SMS, or through the application.

4Pricing

• All prices displayed on the platform shall be in Indian Rupees (INR).
• Applicable taxes (including GST) may be included in the displayed price or shown separately.
• In the event of technical errors, system issues, or pricing mistakes, BOOKEDU reserves the right to cancel the order.
• The final payable amount shall be displayed on the checkout page.

5Payment Security

BOOKEDU values the security of users' payment information.

• Payments are processed through authorized and secure payment gateways.
• BOOKEDU generally does not store complete card details.
• Payment-related information is processed in accordance with applicable security standards.

6Cash on Delivery (COD)

Where available, customers may choose the Cash on Delivery option. BOOKEDU may restrict or discontinue COD facilities in cases such as:

• Repeated order cancellations
• Fraudulent order activities
• High-risk delivery locations
• Excessive returns or refused deliveries

7Seller Payments

Payments to sellers on the BOOKEDU Marketplace may be released subject to:

• Successful delivery of the order
• Expiry of the applicable return period
• Deduction of applicable fees, commissions, and taxes
• Compliance with the Seller Agreement

8Refund Payments

If a refund is approved:

• The refund amount shall be returned to the original payment method.
• Refunds are generally processed within 5--10 business days.
• Additional time may be required due to banks, UPI systems, card networks, or payment service providers.
• BOOKEDU shall not be responsible for banking delays.

9Failed Transactions

If payment is deducted from the customer's account but the order is not successfully placed:

• The customer may contact customer support.
• The amount may be refunded after payment verification.
• Procedures of the relevant bank or payment service provider may also apply.

10Fraud Prevention

BOOKEDU may monitor:

• Suspicious payments
• Fake accounts
• Use of stolen payment instruments
• Unusual purchasing activities

In such situations, BOOKEDU may:

• Hold orders
• Verify payments
• Cancel orders
• Suspend user accounts
• Notify relevant authorities

11Taxes and Charges

• All applicable taxes, fees, and government levies shall be charged in accordance with applicable laws.
• Sellers are solely responsible for their tax compliance obligations.
• Any additional charges payable by customers shall be displayed during checkout.

12Chargebacks and Disputes

If a customer initiates a chargeback through a bank or card issuer:

• BOOKEDU may request additional documentation and verification.
• User accounts may be restricted until the dispute is resolved.
• Legal action may be taken in cases of fraudulent chargebacks.

13Payment Records

BOOKEDU may retain payment and transaction records as required by applicable laws and business requirements.

14Amendments to the Policy

BOOKEDU reserves the right to modify this Payment Policy from time to time. Any revised version shall become effective upon publication on the website or mobile application.

1Introduction

This Cancellation Policy ("Policy") governs the terms and conditions relating to the cancellation of orders placed on the BOOKEDU Marketplace. BOOKEDU is a multi-vendor e-commerce platform where different sellers list and sell their products. By placing an order on BOOKEDU, users agree to this Policy.

2Customer\'s Right to Cancel an Order

A customer may cancel an order under the following circumstances:

• The order has not yet been dispatched.
• The seller has not started processing the order.
• The order status is "Pending", "Processing", or "Confirmed".

Once an order has been dispatched, cancellation will generally not be permitted, and the matter shall be governed by the BOOKEDU Return & Refund Policy.

3Cancellation by BOOKEDU

BOOKEDU or the relevant seller may cancel an order in the following situations:

• Product is unavailable.
• Pricing or technical errors have occurred.
• Payment verification has failed.
• Suspected fraudulent or suspicious activity.
• Incomplete or incorrect delivery address.
• Legal or regulatory restrictions.
• Seller is unable to fulfill the order.

4Cancellation by Sellers

If a seller is unable to fulfill an order due to stock unavailability, quality concerns, or other valid reasons, the order may be cancelled. In such cases, the customer shall be notified as soon as reasonably possible.

5Refund on Cancellation

Online Payments

• Refunds shall be credited to the original payment method used for the transaction.
• Refunds are generally processed within 5--10 business days.
• Additional time may be required due to banks or payment service providers.

Cash on Delivery (COD)

• If the order is cancelled before shipment, no payment shall be payable.

Any advance fee collected shall be refunded in accordance with applicable rules.

6Partial Cancellation

If an order contains multiple products, certain items may be cancelled based on availability or seller-specific policies, while the remaining items may still be shipped.

7Non-Cancellable Products

The following products are generally not eligible for cancellation:

• Products specially manufactured or customized for a customer.
• Personalized products.
• Digital products and downloadable content.
• E-learning courses, online courses, or digital access products.
• Products clearly marked by the seller as "Non-Cancellable".

8Cancellation Charges

Under normal circumstances, BOOKEDU does not charge a cancellation fee. However, charges may apply for special services, custom orders, or seller-specific products, provided such charges are disclosed at the time of order placement.

9Misuse of Cancellation Facility

If a user repeatedly places orders and unreasonably cancels them, BOOKEDU may:

• Restrict Cash on Delivery (COD) privileges.
• Temporarily suspend the user account.
• Restrict future order placements.
• Take any other necessary administrative action.

10Dispute Resolution

In the event of a dispute relating to order cancellation, BOOKEDU's decision shall be final and binding, subject to applicable laws.

11Amendments to the Policy

BOOKEDU reserves the right to amend this Cancellation Policy from time to time without prior notice. Any revised version shall become effective immediately upon publication on the website or mobile application.

1Introduction

This Logistics Service Policy sets out the terms and conditions governing product delivery, transportation, shipment tracking, and logistics services on the BOOKEDU platform. Its purpose is to provide customers and sellers with safe, transparent, and efficient delivery services.

2Purpose

The objectives of this Policy are to:

• Ensure timely and secure delivery of products.
• Maintain transparency in the logistics process.
• Clearly define the responsibilities of customers and sellers.
• Minimize delivery-related disputes.

3Logistics Partners

BOOKEDU may provide shipment services directly or through authorized third-party logistics service providers (courier and transport partners). BOOKEDU reserves the right to add, change, or remove any logistics partner at its discretion from time to time.

4Shipment Process

• Sellers shall pack products within the prescribed timeframe after receiving an order.
• Products shall be handed over to the designated logistics partner for delivery.
• Shipment tracking information may be provided to customers where available.
• Every effort shall be made to complete delivery within the estimated delivery timeframe.

5Seller Responsibilities

Sellers shall ensure that:

• Products are shipped with safe and appropriate packaging.
• Accurate customer and delivery address information is used.
• No prohibited or illegal items are shipped.
• Shipments are prepared and dispatched on time.

6Customer Responsibilities

Customers shall ensure that:

• Accurate delivery address information is provided.
• Mobile numbers remain active and accessible.
• They are available to receive the shipment at the time of delivery.
• No false or misleading information is provided.

7Delivery Time

• Delivery times may vary depending on location, weather conditions, transportation circumstances, and other factors.
• Estimated delivery dates are indicative only.
• BOOKEDU does not guarantee any specific delivery timeframe.

8Failed Deliveries

A delivery may be considered unsuccessful if:

• The customer is unavailable.
• An incorrect delivery address has been provided.
• The customer refuses to accept the delivery.
• Security, transportation, or other operational obstacles arise.

9Lost or Damaged Shipments

If a shipment:

• Is lost during transportation; or
• Is significantly damaged during transit,

the matter may be investigated by the relevant logistics partner and BOOKEDU, and appropriate action shall be taken in accordance with applicable policies.

10Prohibited Items

The shipment of the following categories of items may be prohibited:

• Illegal goods
• Counterfeit products
• Restricted chemicals
• Explosive materials
• Items prohibited by law

11Limitation of Liability

BOOKEDU acts as a coordinator of logistics services. Its liability shall be limited for delays or disruptions caused by transportation issues, natural disasters, strikes, government restrictions, or other unforeseen circumstances.

12Amendments to the Policy

BOOKEDU reserves the right to amend this Policy from time to time. Any revised version shall become effective upon publication.

This policy defines the products, services, and content that are prohibited from being listed, sold, distributed, or promoted on the BOOKEDU Marketplace. BOOKEDU is committed to maintaining a safe, legal, and trustworthy e-commerce platform, and all sellers must comply with this policy.

1General Principles

Sellers may only list products that:

• Comply with Indian laws.
• Can be legally sold and distributed.
• Do not violate the rights of any person, organization, or government.
• Do not threaten public safety, health, or morality.

2Completely Prohibited Products

A. Illegal Goods

• Stolen goods
• Smuggled goods
• Illegally imported goods
• Illegal commercial materials

B. Counterfeit and Fake Products

• Counterfeit branded products
• Copied products
• Trademark-infringing products
• Pirated materials

C. Narcotic and Controlled Substances

• Prohibited narcotics
• Illegal drugs
• Restricted chemicals
• Illegal intoxicating substances

D. Obscene and Offensive Content

• Obscene materials
• Illegal adult content
• Child exploitation content
• Content prohibited by law

E. Human Organs and Biological Materials

• Human organs
• Human tissues
• Illegal biological samples
• Illegal medical materials

F. Wildlife and Protected Species

• Protected animals and birds
• Wildlife products
• Illegal animal parts
• Items prohibited under wildlife protection laws

3Weapons and Dangerous Items

The following items are prohibited:

• Firearms
• Ammunition
• Explosive materials
• Bomb-making materials
• Restricted military-use items
• Prohibited weapons
• Illegal security equipment

Even legally regulated products may not be sold without special authorization from BOOKEDU.

4Financial and Identity Documents

The following are prohibited:

• Fake identity cards
• Forged documents
• Passports
• Driving licenses
• Government ID cards
• Banking documents
• Credit card data
• Personal confidential information

5Intellectual Property Infringement

Prohibited content includes:

• Copyright-infringing material
• Unauthorized software copies
• Pirated e-books
• Illegal digital downloads
• Trademark-infringing products

6Fraudulent Products and Services

BOOKEDU prohibits:

• Fake investment schemes
• Ponzi schemes
• Fraudulent services
• Misleading products
• Fake certificates

7Health and Safety Restrictions

Not permitted:

• Medicines prohibited by law
• Illegal medical devices
• Products making unverified health claims
• Products posing risks to public health

8Digital and Technology Restrictions

Prohibited:

• Hacking tools
• Malware
• Viruses
• Unauthorized software
• Cybercrime-related materials

9Educational and Intellectual Fraud

Not permitted:

• Fake degrees
• Fake mark sheets
• Fake certificates
• Academic fraud materials
• Materials facilitating unfair assistance in examinations

10Regulated Products

Certain products may only be listed with the required licenses and permissions. BOOKEDU may request additional documentation for such products.

11BOOKEDU Rights

BOOKEDU reserves the right to:

• Remove any product listing
• Suspend seller accounts
• Terminate seller accounts
• Withhold payments
• Notify relevant authorities
• Initiate legal action

12Seller Responsibilities

Sellers must ensure that:

• All products are legal.
• All required licenses are available.
• Product descriptions are accurate.
• Products do not violate any laws.

13Reporting Procedure

Users who identify prohibited products may submit complaints to BOOKEDU. BOOKEDU will review complaints and take appropriate action.

14Consequences of Policy Violations

Possible actions include:

• Product removal
• Warning issuance
• Payment withholding
• Account suspension
• Permanent ban
• Legal action

15Policy Amendments

BOOKEDU reserves the right to amend this policy from time to time. Any revised policy becomes effective upon publication.

1Introduction

This Policy relates to the protection of content, brands, logos, designs, software, and other intellectual property available on the BOOKEDU Platform.

2Intellectual Property

Intellectual Property includes:

• Copyright
• Trademarks
• Service Marks
• Patents
• Designs
• Database Rights
• Software
• Content

3BOOKEDU Intellectual Property Rights

The BOOKEDU name, logo, website design, mobile application, software, and database are the property of BOOKEDU or its licensors.

4Limited Use

Without prior written permission, copying, republication, resale, or commercial use of BOOKEDU content is not permitted.

5Seller Intellectual Property Rights

Sellers shall retain ownership of their brands and content. However, Sellers shall grant BOOKEDU a limited license to display such content on the Platform.

6Seller Responsibilities

The Seller shall ensure that the content uploaded by the Seller does not infringe the rights of any third party.

7Prohibited Activities

The following activities are prohibited:

• Copyright infringement
• Trademark infringement
• Brand copying
• Unauthorized duplication

8Complaint Process

An IPR owner may submit an infringement complaint to BOOKEDU along with supporting evidence.

9Action Against Infringement

BOOKEDU may:

• Remove the infringing content.
• Suspend the relevant product listing.
• Terminate the relevant account.

10Repeat Violations

The account of a Seller who repeatedly violates IPR rights may be permanently terminated.

11Liability

As BOOKEDU operates as a marketplace, the Seller shall have primary responsibility for the content uploaded or provided by the Seller.

12Indemnity

The Seller shall compensate BOOKEDU for any loss caused by the Seller's violation of intellectual property rights.

13Legal Compliance

All Users and Sellers must comply with applicable laws of India.

14Amendments

BOOKEDU may amend this Policy from time to time.

1Introduction

BOOKEDU is a multi-vendor e-commerce marketplace that facilitates the online sale and purchase of books, educational materials, and other permitted products. This Policy has been established to protect copyrights, trademarks, and other intellectual property rights on the BOOKEDU platform. BOOKEDU expects all sellers, customers, and users to comply with applicable copyright, trademark, and intellectual property laws of India.

2Purpose

The objectives of this Policy are to:

• Protect intellectual property rights.
• Prevent copyright and trademark infringement.
• Provide rights holders with a mechanism to submit complaints.
• Remove unlawful, counterfeit, or infringing content from the platform.

3Copyright Protection

Copyright may protect the following types of content:

• Books and publications
• Educational materials
• Articles, research papers, and documents
• Images, graphics, and designs
• Software and digital content
• Videos, audio recordings, and multimedia content

The unauthorized use, reproduction, republication, copying, distribution, or sale of copyrighted content belonging to another person or entity is strictly prohibited.

4Trademark Rights

Trademarks may include:

• Brand names
• Logos
• Symbols
• Taglines
• Product identifiers No seller may use another person's or company's registered or unregistered trademark without proper authorization.

5Seller Responsibilities

Each seller shall ensure that:

• All uploaded content is lawful and properly authorized.
• Products do not infringe any copyright or trademark rights.
• Product descriptions, images, and brand information are accurate and authorized.
• No third-party intellectual property rights are violated.

6Prohibited Activities

The following activities are strictly prohibited:

• Selling pirated books.
• Selling counterfeit branded products.
• Selling unauthorized copies of copyrighted materials.
• Misusing another brand's logo.
• Illegal distribution of copyrighted digital content.
• Using fake or misleading brand names.

7Complaint Procedure

If a rights holder believes that any content available on BOOKEDU infringes their copyright or trademark rights, they may submit a written complaint.

The complaint should include:

• Name of the complainant
• Contact details
• Proof of ownership or rights
• Description of the infringement
• Link to the relevant product or content
• A declaration that the information provided is accurate and truthful

8Investigation and Enforcement

Upon receiving a complaint, BOOKEDU may:

• Review the complaint.
• Verify supporting documents.
• Temporarily remove or restrict access to allegedly infringing content.
• Request an explanation from the concerned seller.
• Permanently remove the content where appropriate.

9Repeat Infringers

If a seller repeatedly violates copyright or trademark rights, BOOKEDU may:

• Remove products or listings.
• Suspend the seller account.
• Permanently terminate the seller account.
• Notify the appropriate authorities and pursue legal action where necessary.

10Rights of BOOKEDU

BOOKEDU reserves the right to:

• Review any suspicious content.
• Remove infringing materials.
• Impose restrictions on seller accounts.
• Take any action required under applicable laws.

11Limitation of Liability

BOOKEDU operates as a marketplace intermediary. The primary responsibility for products and content rests with the respective seller. However, upon receiving a valid complaint, BOOKEDU reserves the right to take appropriate corrective action.

12Amendments to the Policy

BOOKEDU may amend this Policy from time to time. Any revised version shall become effective immediately upon publication on the website or mobile application.

1Introduction

BOOKEDU is committed to providing a fair, transparent, and secure multi-vendor e-commerce marketplace. This Policy is designed to ensure equal opportunities for all buyers, sellers, and users of the platform.

2Purpose

The objectives of this Policy are to:

• Maintain fairness within the marketplace.
• Prevent fraud and misuse.
• Protect the interests of customers and sellers.
• Promote healthy competition.

3User Responsibilities

All users shall:

• Provide accurate and truthful information.
• Use the platform lawfully.
• Comply with all BOOKEDU policies.
• Refrain from engaging in any fraudulent activities.

4Fair Trading Rules for Sellers

Sellers shall:

• Provide accurate product information.
• Not make false, misleading, or deceptive claims.
• Not sell counterfeit or prohibited products.
• Not artificially manipulate prices.
• Not create fake orders or transactions.

5Fair Usage Rules for Customers

Customers shall:

• Not place fraudulent or fake orders.
• Not misuse the refund process.
• Not submit false complaints.
• Not attempt to unfairly harm sellers.

6Prohibited Activities

The following activities are strictly prohibited:

• Creating fake accounts.
• Posting fake reviews or ratings.
• Engaging in spam activities.
• Price manipulation.
• Fake transactions.
• Technical abuse of the platform.
• Fraudulent or deceptive conduct.

7Reviews and Ratings Policy

• Reviews must be based on genuine experiences.
• Paid reviews or incentivized ratings are prohibited.
• Misleading or fake ratings may be removed by BOOKEDU.

8Monitoring and Enforcement

BOOKEDU reserves the right to:

• Monitor suspicious activities.
• Investigate user accounts.
• Request necessary documents or information.
• Take action against policy violations.

9Actions for Violations

In the event of a violation, BOOKEDU may:

• Issue a warning.
• Remove products or listings.
• Temporarily suspend an account.
• Permanently terminate an account.
• Initiate legal action where applicable.

10Limitation of Liability

BOOKEDU operates as a marketplace platform and is not fully responsible for the activities of its users. However, BOOKEDU reserves the right to take appropriate action when violations of this Policy are identified.

11Policy Amendments

BOOKEDU may revise this Policy from time to time. Any revised version shall become effective immediately upon publication.

1Introduction

BOOKEDU is committed to providing safe and reliable e-commerce services to its customers, sellers, and other users. The purpose of this Fraud Prevention Policy is to prevent fraud, deception, fake transactions, and other unlawful activities on the platform.

2Purpose

The objectives of this Policy are to:

• Prevent fraudulent activities.
• Protect the interests of customers and sellers.
• Ensure a secure transaction environment.
• Reduce financial and operational risks.

3Definition of Fraud

Fraud refers to any intentional false, misleading, deceptive, or unlawful activity carried out by an individual or entity for the purpose of obtaining an unfair advantage or benefit.

4Prohibited Activities

The following activities are strictly prohibited:

• Creating fake accounts.
• Using false or stolen identities.
• Placing fraudulent orders.
• Payment fraud.
• Use of stolen payment instruments.
• Submitting false refund claims.
• Selling counterfeit products.
• Obtaining benefits through false information.
• Attempting to compromise or interfere with platform systems or security measures.

5Seller Responsibilities

Sellers shall:

• Provide accurate and verified information.
• Sell only lawful and genuine products.
• Refrain from misleading customers.
• Not create fake orders or sales records.
• Comply with all applicable laws and regulations.

6Customer Responsibilities

Customers shall:

• Provide accurate information.
• Use legitimate payment methods.
• Not misuse refund or return processes.
• Not knowingly submit false complaints.

7Monitoring and Verification

BOOKEDU reserves the right to:

• Monitor suspicious activities.
• Verify user information.
• Request additional documentation.
• Review suspicious transactions.

8Investigation Process

If suspicious activity is detected, BOOKEDU may:

• Investigate the relevant account.
• Request necessary documents and information.
• Temporarily hold accounts or transactions.
• Determine and implement appropriate corrective actions.

9Actions for Violations

If fraud is confirmed, BOOKEDU may:

• Cancel orders.
• Withhold payments.
• Remove products or listings.
• Suspend accounts.
• Permanently terminate accounts.
• Initiate legal proceedings where appropriate.

10Cooperation with Law Enforcement Agencies

BOOKEDU may cooperate with relevant government authorities and law enforcement agencies and may share necessary information when required by law or for investigation purposes.

11Limitation of Liability

While BOOKEDU implements reasonable measures to prevent fraud, it does not guarantee the complete prevention of all potential fraudulent activities.

12Amendments to the Policy

BOOKEDU reserves the right to modify this Policy from time to time. Any revised version shall become effective immediately upon publication.

1Introduction

BOOKEDU is committed to protecting the personal and business information of its customers, sellers, and users. This Data Retention & Deletion Policy explains how long BOOKEDU retains user data and under what circumstances such data may be deleted or destroyed.

2Purpose

The objectives of this Policy are to:

• Ensure transparency in data management.
• Comply with applicable laws and regulatory requirements.
• Minimize unnecessary data retention.
• Protect user privacy.

3Types of Data Retained

BOOKEDU may retain the following categories of information:

• Name, address, and contact details
• Email address and mobile number
• Seller registration information
• KYC documents
• Order and transaction history
• Payment records
• Customer support and complaint records
• System logs and security records

4Data Retention Period

BOOKEDU shall retain data only for as long as necessary:

• To provide services.
• To comply with legal and regulatory requirements.
• To resolve disputes and prevent fraud.

5Account Closure

If a user closes their account:

• Certain information may be retained for legal, accounting, or compliance purposes.
• Unnecessary personal data may be deleted or anonymized.
• The deletion process shall be completed within a reasonable period.

6Data Deletion Requests

Users may request deletion of their data in accordance with applicable laws.

BOOKEDU may refuse a deletion request if:

• Retention is required by law.
• The data is necessary for tax or accounting purposes.
• The records relate to an ongoing dispute, investigation, or legal proceeding.

7Data Destruction Process

During the deletion or destruction of data, BOOKEDU shall:

• Apply secure technical measures.
• Prevent unauthorized recovery of data.
• Permanently erase data where appropriate.

8Security Measures

To protect retained data, BOOKEDU shall:

• Implement appropriate technical and administrative safeguards.
• Restrict unauthorized access.
• Conduct regular security monitoring.

9Legal Compliance

The retention and deletion of data shall be carried out in accordance with applicable laws, regulations, and regulatory requirements in India.

10Limitation of Liability

While BOOKEDU adopts reasonable security measures, it does not guarantee complete security of data transmitted or stored through the internet or electronic systems.

10Amendments to the Policy

BOOKEDU reserves the right to modify this Policy from time to time. Any revised version shall become effective immediately upon publication

1Introduction

This Affiliate & Referral Policy sets out the terms and conditions governing the referral and affiliate programs operated by BOOKEDU.

The purpose of this policy is to attract new customers, promote the platform, and provide incentives to eligible users.

2Objectives

The objectives of this policy are:

• To promote the growth of BOOKEDU.
• To connect new customers and sellers with the platform.
• To provide a transparent and fair referral system.
• To provide incentive benefits to eligible users.

3Definitions

Affiliate A person, organization, or partner who promotes BOOKEDU products and services and directs customers to the platform.

Referral The process through which an existing user introduces or connects a new user to BOOKEDU.

4Eligibility

To participate in the Affiliate or Referral Program:

• The user must have a valid account on BOOKEDU.
• The user must comply with all applicable policies.
• The user must meet the eligibility requirements specified by BOOKEDU.

5Referral Benefits

BOOKEDU may provide the following benefits from time to time:

• Discount Coupons
• Cashback
• Reward Points
• Promotional Benefits
• Other Special Incentives

The type and amount of benefits shall be determined at the sole discretion of BOOKEDU.

6Affiliate Commission

If an Affiliate Program is operated by BOOKEDU:

• Commission may be provided on eligible sales.
• The commission rate may be changed from time to time.
• Payments shall be made in accordance with the applicable rules.

7Prohibited Activities

The following activities are prohibited:

• Creating fake accounts.
• Self-referrals.
• Creating fake transactions.
• Sending spam emails or unsolicited promotions.
• Misleading advertisements.
• Unauthorized use of the BOOKEDU brand.
• Fraudulent activities.

8Verification and Review

BOOKEDU shall have the right to:

• Review referral activities.
• Verify affiliate traffic and sales.
• Investigate suspicious activities.
• Request additional information or documents.

9Right to Cancel Benefits

BOOKEDU may withhold or cancel benefits or commissions in the following circumstances:

• Suspected fraud.
• Violation of the policy.
• Fake referrals.
• Invalid transactions.
• Technical errors.

10Modification or Termination of the Program

BOOKEDU shall have the right to:

• Modify the program at any time.
• Change the benefit structure.
• Temporarily or permanently terminate the program.

11Limitation of Liability

BOOKEDU does not guarantee any potential income, profit, or commission All benefits shall be subject to the applicable terms, conditions, and verification process

1Introduction

This Force Majeure Policy defines extraordinary and unforeseeable circumstances that are beyond the reasonable control of BOOKEDU, its sellers, logistics partners, or service providers. In such circumstances, BOOKEDU shall not be held liable for delays, disruptions, or temporary inability to provide services.

2Purpose

The objectives of this Policy are to:

• Clarify the rights and obligations of the parties during unforeseen events.
• Reduce legal and business risks arising from service disruptions.
• Provide transparent information to customers and sellers.

3Definition of Force Majeure

A Force Majeure event is an event that:

• Is beyond the reasonable control of BOOKEDU.
• Could not have been reasonably foreseen.
• Cannot be prevented despite the exercise of reasonable care and diligence.

4Examples of Force Majeure Events

The following circumstances may be considered Force Majeure events:

• Natural disasters (earthquakes, floods, cyclones, droughts)
• Pandemics or infectious disease outbreaks
• War, terrorist activities, or civil unrest
• Government orders, restrictions, or lockdowns
• Strikes, labor disputes, or transportation disruptions
• Internet, server, or communication network failures
• Widespread power outages
• Fires, explosions, or other accidents
• Serious failures of third-party service providers

5Rights of BOOKEDU

In the event of a Force Majeure occurrence, BOOKEDU reserves the right to:

• Temporarily suspend services.
• Delay order processing or delivery.
• Restrict or discontinue certain platform features.
• Provide necessary notifications to affected users.

6Responsibilities of Sellers

Sellers shall:

• Cooperate to the extent reasonably possible during such circumstances.
• Provide appropriate information to customers.
• Manage orders based on available resources and operational capabilities.

7Customer Acknowledgement

Customers acknowledge and agree that:

• Deliveries may be delayed due to Force Majeure events.
• Certain services may become temporarily unavailable.
• BOOKEDU shall not be held responsible for circumstances arising from Force Majeure events.

8Limitation of Liability

During a Force Majeure event, BOOKEDU shall not be liable for any direct, indirect, incidental, special, or consequential losses or damages resulting from service interruptions caused by such extraordinary circumstances.

9Service Restoration

Upon the cessation of the Force Majeure event, BOOKEDU shall make reasonable efforts to restore normal services as soon as practicable.

10Amendments to the Policy

BOOKEDU reserves the right to amend this Policy from time to time. Any revised version shall become effective immediately upon publication.