Everything buyers
need to know.

1Introduction

Welcome to BOOKEDU.

These Buyer Terms & Conditions ("Terms and Conditions") apply to all customers using the BOOKEDU website, mobile application, and other digital services.

Creating an account on BOOKEDU, placing an order, or using the platform shall be deemed as acceptance of these Terms and Conditions.

2Definitions

BOOKEDU -- The e-commerce platform operated by BOOKEDU.

Buyer/Customer -- A person who purchases products or services from BOOKEDU.

Seller -- A seller registered on BOOKEDU.

Order -- A request made by a customer to purchase a product.

Product -- Any goods or services listed on BOOKEDU.

3Eligibility

To use BOOKEDU:

• You must be at least 18 years of age.
• If you are below 18 years of age, permission from a parent or legal guardian is required.
• You must be legally capable of entering into an agreement under the applicable laws of India.

4Customer Account

All information provided by the customer must be accurate and up to date.

The customer shall be solely responsible for maintaining the security of their Login ID and Password.

Any unauthorized use of the account must be reported to BOOKEDU immediately.

5Placing an Order

When a customer places an order, BOOKEDU or the concerned Seller may accept or reject the order based on product availability, payment verification, security checks, or other legitimate reasons.

Even after an order has been confirmed, it may be cancelled under special circumstances.

6Pricing and Payment

All prices shall be displayed in Indian Rupees (INR).

Payment may be made through the following methods, wherever available:

• UPI
• Debit Card
• Credit Card
• Net Banking
• Wallet
• Cash on Delivery (COD)

In case of an incorrect price, technical error, or system error, BOOKEDU may modify or cancel the order.

7Delivery

BOOKEDU shall arrange delivery through authorized logistics partners.

Delivery timeframes are estimates. Delivery may be delayed due to weather conditions, natural disasters, transportation disruptions, government orders, or other unforeseen circumstances.

8At the Time of Receiving the Product

At the time of delivery, the customer should:

• Check the external condition of the package.
• If the package is open, damaged, or appears suspicious, immediately inform the delivery partner.
• Where available, recording an unboxing video may assist in supporting future claims.

9Returns and Refunds

Returns, replacements, and refunds shall be governed by BOOKEDU's separate Return & Refund Policy.

All products may not be eligible for return.

Special rules may apply to certain categories of products.

10Customer Responsibilities

The customer shall ensure that:

• A correct address and mobile number are provided.
• The delivery is received on time.
• Payment is made on time in case of Cash on Delivery (COD).
• False or fraudulent return requests are not made.
• No form of fraud or fraudulent activity is committed.

11Prohibited Activities

The customer shall not:

• Place fake or invalid orders.
• Make false return or refund claims.
• Replace or exchange the product and then return a different product.
• Misbehave with delivery agents.
• Tamper with the security of the platform.
• Commit fraud or engage in any fraudulent activity.

12Cancellation

A customer may cancel an order if:

• The order has not yet been dispatched.
• The Cancellation Policy applicable to the concerned product permits cancellation.
• After dispatch, cancellation shall be governed by the applicable Return Policy.

13Intellectual Property

The BOOKEDU name, logo, designs, content, software, and other intellectual property are the property of BOOKEDU or the respective rights holders.

Such intellectual property may not be used without prior written permission.

14Privacy

The customer's personal information shall be used in accordance with BOOKEDU's Privacy Policy.

15Limitation of Liability

To the extent permitted by applicable law, BOOKEDU shall not be liable for any indirect, incidental, or consequential loss or damage.

16Account Suspension

If a customer violates these Terms and Conditions, BOOKEDU may, without prior notice:

• Suspend the customer's account.
• Terminate the customer's account.
• Restrict refunds or other facilities.
• Take necessary legal action.

17Dispute Resolution

Any dispute shall first be attempted to be resolved through mutual communication and discussion. If the dispute cannot be resolved, the jurisdiction of the competent courts shall apply in accordance with the laws of India.

18Amendment to the Policy

If you have any questions regarding this document, please contact BookEdu customer support.

1Introduction

BOOKEDU is committed to providing customers with a safe, transparent, and reliable shopping experience. This Customer Protection Policy has been established to protect customer rights and promote fair business practices across the platform.

2Purpose

The objectives of this Policy are to:

• Protect the interests of customers.
• Ensure safe online shopping.
• Promote transparent business practices.
• Provide fair resolution of customer complaints and disputes.

3Customer Rights

Customers of BOOKEDU shall have the right to:

• Receive accurate and clear product information.
• Make secure payments.
• Request returns and refunds in accordance with applicable policies.
• Submit complaints and seek resolution.
• Protection of their personal information and privacy.

4Transparency of Product Information

Sellers must ensure that:

• Product descriptions are accurate.
• Prices are clearly displayed.
• Genuine product images are provided.
• Availability and product features are correctly represented.

5Secure Payments

BOOKEDU shall endeavor to provide a secure payment environment. All payments shall be processed through approved and authorized payment methods.

6Order and Delivery Protection

Customers shall:

• Receive order confirmation after successful placement of an order.
• Be provided with shipment tracking facilities where available.
• Benefit from reasonable efforts to ensure delivery within the estimated timeframe.

7Return and Refund Protection

In accordance with the BOOKEDU Return & Refund Policy, customers may:

• Return eligible products.
• Receive refunds subject to applicable terms and conditions.
• Report damaged, defective, or incorrect products.

8Complaint Resolution

Customers may submit complaints regarding:

• Receipt of an incorrect product.
• Receipt of a damaged product.
• Payment-related issues.
• Refund delays.
• Misleading information provided by a seller.

BOOKEDU shall review such complaints and take appropriate action where necessary.

9Prohibited Business Practices

The following activities are strictly prohibited:

• Sale of counterfeit products.
• Misleading advertisements.
• False or inaccurate product information.
• Fake discounts or promotional offers.
• Any activity intended to deceive customers.

10Customer Responsibilities

Customers shall:

• Provide accurate information.
• Use the platform lawfully.
• Refrain from filing false complaints.
• Not misuse the return and refund process.

11Limitation of Liability

BOOKEDU operates as a marketplace platform. The primary responsibility for the quality, legality, and authenticity of products rests with the respective seller. However, BOOKEDU reserves the right to review complaints and take appropriate action when necessary.

12Amendments to the Policy

BOOKEDU reserves the right to modify this Policy from time to time. Any revised version shall become effective upon publication on the website or mobile application.

1Introduction

BOOKEDU ("Company", "We", "Our", or "BOOKEDU") respects the privacy of its customers, sellers, visitors, and users. This Privacy Policy explains how information collected through the BOOKEDU website, mobile application, and related services is collected, used, stored, protected, and disclosed. By using BOOKEDU services, you agree to the terms of this Privacy Policy.

2Information We Collect

(a) Personal Information

• Name
• Mobile Number
• Email Address
• Delivery Address
• Billing Address
• GST Number (if applicable)
• Identity-related documents (for Sellers)

(b) Transaction Information

• Order Details
• Payment Details
• Refund and Return Details
• Purchase History

(c) Technical Information

• IP Address
• Device Information
• Browser Type
• Log Data
• Cookies and Similar Technologies

3Use of Information

We may use your information for the following purposes:

• Processing orders
• Delivering products
• Providing customer support
• Managing payments and refunds
• Preventing fraud
• Legal compliance
• Maintaining platform security
• Service improvement and analysis
• Sending important notifications

4Payment Information

BOOKEDU does not store sensitive payment information such as card details, net banking credentials, or UPI information. Payments are processed through authorized payment gateway providers.

5Information Sharing

We may share information:

• With Sellers for order fulfillment
• With logistics and delivery partners
• With payment service providers
• With government or regulatory authorities when legally required
• Pursuant to court orders or directions from competent authorities

BOOKEDU does not sell users' personal information to third parties.

6Data Security

BOOKEDU implements appropriate technical and administrative measures to protect user information. However, complete security of data transmission over the Internet cannot be guaranteed.

7Use of Cookies

We may use cookies and similar technologies to improve user experience. Users can manage cookie preferences through their browser settings.

8User Rights

Users may exercise the following rights:

• Right to access their information
• Request correction or modification of information
• Request correction of inaccurate information
• Request account closure
• Request deletion of data as permitted under applicable laws

9Data Retention

BOOKEDU may retain user data for an appropriate period to fulfill business, legal, taxation, and regulatory requirements.

10Children\'s Privacy

BOOKEDU services are not intended for individuals under 18 years of age. If information relating to a minor is inadvertently collected, appropriate steps will be taken to remove such information.

11Third-Party Links

Our website or application may contain links to third-party websites. BOOKEDU is not responsible for the privacy practices or policies of such websites.

12Changes to This Policy

BOOKEDU may amend this Privacy Policy from time to time. Any revised policy will become effective upon publication on the website or application

1Introduction

This Payment Policy ("Policy") governs payments, transactions, refunds, payment security, and related terms and conditions applicable to products and services offered on the BOOKEDU Marketplace. BOOKEDU is a multi-vendor e-commerce platform where different sellers offer products and services for sale. By using the platform or placing an order, users agree to this Policy.

2Accepted Payment Methods

BOOKEDU may offer the following payment options from time to time:

• UPI (Unified Payments Interface)
• Debit Card
• Credit Card
• Net Banking
• Digital Wallet Payments
• Cash on Delivery (COD), where available
• Bank Transfer
• Other authorized digital payment methods

BOOKEDU reserves the right to add, remove, or restrict any payment method at its sole discretion.

3Payment Confirmation

An order shall be considered successful only after payment has been successfully received. If payment fails, the order may automatically be cancelled or placed in pending status. Payment receipts, order confirmations, or transaction details may be sent to customers via email, SMS, or through the application.

4Pricing

• All prices displayed on the platform shall be in Indian Rupees (INR).
• Applicable taxes (including GST) may be included in the displayed price or shown separately.
• In the event of technical errors, system issues, or pricing mistakes, BOOKEDU reserves the right to cancel the order.
• The final payable amount shall be displayed on the checkout page.

5Payment Security

BOOKEDU values the security of users' payment information.

• Payments are processed through authorized and secure payment gateways.
• BOOKEDU generally does not store complete card details.
• Payment-related information is processed in accordance with applicable security standards.

6Cash on Delivery (COD)

Where available, customers may choose the Cash on Delivery option. BOOKEDU may restrict or discontinue COD facilities in cases such as:

• Repeated order cancellations
• Fraudulent order activities
• High-risk delivery locations
• Excessive returns or refused deliveries

7Seller Payments

Payments to sellers on the BOOKEDU Marketplace may be released subject to:

• Successful delivery of the order
• Expiry of the applicable return period
• Deduction of applicable fees, commissions, and taxes
• Compliance with the Seller Agreement

8Refund Payments

If a refund is approved:

• The refund amount shall be returned to the original payment method.
• Refunds are generally processed within 5--10 business days.
• Additional time may be required due to banks, UPI systems, card networks, or payment service providers.
• BOOKEDU shall not be responsible for banking delays.

9Failed Transactions

If payment is deducted from the customer's account but the order is not successfully placed:

• The customer may contact customer support.
• The amount may be refunded after payment verification.
• Procedures of the relevant bank or payment service provider may also apply.

10Fraud Prevention

BOOKEDU may monitor:

• Suspicious payments
• Fake accounts
• Use of stolen payment instruments
• Unusual purchasing activities

In such situations, BOOKEDU may:

• Hold orders
• Verify payments
• Cancel orders
• Suspend user accounts
• Notify relevant authorities

11Taxes and Charges

• All applicable taxes, fees, and government levies shall be charged in accordance with applicable laws.
• Sellers are solely responsible for their tax compliance obligations.
• Any additional charges payable by customers shall be displayed during checkout.

12Chargebacks and Disputes

If a customer initiates a chargeback through a bank or card issuer:

• BOOKEDU may request additional documentation and verification.
• User accounts may be restricted until the dispute is resolved.
• Legal action may be taken in cases of fraudulent chargebacks.

13Payment Records

BOOKEDU may retain payment and transaction records as required by applicable laws and business requirements.

14Amendments to the Policy

BOOKEDU reserves the right to modify this Payment Policy from time to time. Any revised version shall become effective upon publication on the website or mobile application.

16Acceptance

By using the BOOKEDU platform, creating an account, or placing an order, users acknowledge that they have read, understood, and accepted this Payment Policy

Effective Date: From the date announced by BOOKEDU

1Introduction

This Shipping & Delivery Policy governs all shipping, pickup, transit, delivery, and related processes for orders placed on the BOOKEDU Platform.

The objective of this policy is to ensure a safe, transparent, and reliable delivery system for customers, Sellers, and logistics partners.

2Applicability

This Policy applies to:

• BOOKEDU Website
• BOOKEDU Mobile App
• Registered Buyers
• Registered Sellers
• Delivery Partners
• Logistics Partners

3Order Processing

After an order is successfully received:

• The Seller shall accept the order.
• Product availability shall be verified.
• Packaging shall be completed.
• The Shipping Label shall be affixed.
• The shipment shall be handed over to an authorized logistics partner.

4Dispatch Time (SLA)

The Seller shall dispatch each order within the Expected Dispatch Date (EDD) displayed in the Seller Panel.

If the Seller fails to dispatch the order on time, BOOKEDU may take appropriate action, including:

• Cancelling the order.
• Reducing the Seller Performance Score.
• Imposing a penalty.
• Suspending the Seller Account.

5Shipping Partners

BOOKEDU may use the services of different authorized logistics and courier partners from time to time.

BOOKEDU reserves the right to add, change, or remove any Shipping Partner as required.

6Shipping Charges

Shipping Charges may be determined based on:

• Product Weight
• Volumetric Weight
• Product Size
• Pickup Location
• Delivery Location/Zone
• Delivery Speed
• Product Category

All applicable charges shall be displayed at Checkout or in the Seller Panel.

7Packaging Standards

The Seller shall use safe and strong packaging.

Packaging may include:

• Tamper-Evident Packaging
• Barcode Label
• QR Code
• Shipping Label
• Invoice, wherever required

If any loss occurs due to improper packaging, the Seller shall be responsible.

8Order Tracking

After dispatch, the customer may check the status of the order using the Tracking Number or Tracking Link.

Tracking information shall be based on available logistics data.

9Delivery Process

The Delivery Partner shall make reasonable efforts to deliver the order to the customer's address.

In certain cases, OTP, Signature, or Delivery Confirmation may be required.

The customer must provide a correct address and an active mobile number.

10Delivery Attempts

If delivery cannot be completed on the first attempt, BOOKEDU or the Logistics Partner may make additional delivery attempts.

If all attempts are unsuccessful, the order may be marked as Return to Origin (RTO).

11Delivery Delays

Delivery may be delayed due to:

• Natural Disasters
• Heavy Rainfall
• Floods
• Strikes
• Road Closures
• Government Orders
• Pandemics
• Technical Issues
• Remote Locations

BOOKEDU shall make reasonable efforts in such circumstances but does not guarantee a fixed delivery time.

12Delivery Verification

BOOKEDU may use the following methods to verify delivery:

• OTP
• Digital Signature
• GPS Location
• Delivery Photograph
• Barcode Scan
• QR Verification

13Customer Responsibilities

The customer shall ensure that:

• The correct address is provided.
• An active mobile number is provided.
• The customer is available at the time of delivery.
• OTP is shared when required.
• The external condition of the package is checked at the time of receipt.

14Lost Shipment

If a shipment is lost during transit, BOOKEDU shall investigate the matter.

After completion of the investigation, a Refund, Replacement, or other appropriate resolution may be provided in accordance with the applicable policy.

15Damaged Shipment

If a customer receives a damaged package, the customer should notify BOOKEDU as soon as possible.

BOOKEDU shall review the matter based on:

• Photos
• Videos
• Packaging Condition
• Other available evidence

16Delivery Refusal

If a customer refuses to accept delivery without a valid reason, the order may be marked as RTO.

Repeated occurrences may result in restrictions being placed on the customer's Account.

17Wrong Address

If the customer provides an incorrect or incomplete address:

• Delivery may be delayed.
• Additional charges may apply.
• The order may be marked as RTO.

18Fraud Prevention

BOOKEDU may use the following security measures:

• Barcode Verification
• QR Code Verification
• Tamper-Evident Packaging
• Delivery Photograph
• GPS Tracking
• Digital Scan History
• AI-Based Fraud Detection

19Liability

BOOKEDU, the Seller, and the Logistics Partner shall perform their respective responsibilities in accordance with applicable policies.

To the extent permitted by applicable law, BOOKEDU shall not be liable for delays or losses caused by unforeseen circumstances.

20Policy Amendments

BOOKEDU may amend this Shipping & Delivery Policy from time to time.Any revised Policy shall become effective after being published on the BOOKEDU Website, Mobile App, or Seller Panel.

1Introduction

This Return & Refund Policy applies to all orders placed on the BOOKEDU platform. Its purpose is to ensure a transparent, secure, and fair process for Returns, Replacements, and Refunds between Customers, Sellers, and BOOKEDU. BOOKEDU aims to provide customers with a trustworthy shopping experience while protecting the interests of sellers.

2Applicability

This policy applies to:

• BOOKEDU Website
• BOOKEDU Mobile App
• Registered Buyers
• Registered Sellers
• Logistics Partners
• BOOKEDU Customer Support

3Eligibility for Return

Customers may submit a Return Request (if the product is return-eligible) in the following situations:

• Wrong Product
• Damaged Product
• Broken Product
• Missing Item
• Product Not as Described
• Wrong Size/Variant (where applicable)
• Defective Product

BOOKEDU will review each return request individually.

4Non-Returnable Products

The following products are generally non-returnable unless they are damaged, defective, or incorrect:

• Personal-use products
• Food & beverages
• Digital products
• Downloadable content
• Gift cards
• Customized/Personalized products
• Sealed health and hygiene products
• Products with a separate return policy mentioned in the listing

5Return Request Time Limit

Customers must submit a return request within the return window specified on the product page or order details. After the return window expires, returns may not be accepted unless BOOKEDU approves an exception under special circumstances.

6Return Process

To request a return, customers must:

1. Log in to the BOOKEDU App or Website.

2. Select the relevant order.

3. Choose the reason for return.

4. Upload required photos/videos (if requested).

5. Provide accurate information.

BOOKEDU may request additional information or documents if necessary.

7Pickup & Verification

Once a return is approved:

• An authorized logistics partner will arrange pickup (where available).
• Barcode/QR Code may be verified.
• Packaging condition may be inspected.
• The returned product will be examined.

If the returned product is found to be different from the original product, the return may be rejected.

8Replacement Policy

Where available, BOOKEDU may provide a replacement instead of a refund. Replacement availability depends on seller approval and stock availability.

9Refund Policy

Refunds may be issued in the following cases:

• Successful Return Verification
• Order Cancellation
• Out of Stock
• Seller unable to fulfill the order
• Lost Shipment
• Transit Damage
• Any other valid reason approved by BOOKEDU

Refunds may be processed to the original payment method or BOOKEDU Wallet (where applicable).

10Refund Timeline

Typical refund timelines:

• UPI / Wallet: 1--5 business days
• Debit/Credit Card: 3--7 business days
• Net Banking: 3--7 business days
• COD Refund: Bank account or another approved method

Additional delays may occur due to banking networks or payment service providers.

11Refund Process for Cash on Delivery (COD) Orders

For orders placed with Cash on Delivery, no online payment is made at the time of purchase. Accordingly, when a COD order is returned and a refund is approved, the refund is not adjusted against an original online payment method.

Instead, the customer may choose to receive the refund amount through either of the following methods:

• UPI
• Bank Transfer (NEFT/IMPS to the customer's bank account)

The customer will be required to share the relevant UPI ID or bank account details for the refund to be processed. Refunds for COD returns are subject to the same verification and timeline provisions described in this Policy.

12Returnless Refund

In certain special cases, BOOKEDU may issue a refund without requiring the product to be returned.

• The customer may keep the product.
• The seller may not receive payment for that order (subject to BOOKEDU policy).
• The decision will be based on BOOKEDU's internal standards and guidelines.

13Wrong Return

If a customer:

• Returns a different product,
• Returns an empty package,
• Returns a used product, or
• Commits fraud,

Then:

• The return may be rejected.
• The refund may be withheld.
• The customer account may be restricted or suspended.
• Legal action may be taken if necessary.

14Seller Claims

Sellers may file claims for:

• Wrong Return
• Missing Product
• Transit Damage
• Lost Shipment
• Empty Box Return
• Barcode Mismatch

Claims must be submitted through the Seller Panel within the prescribed time limit.

15Fraud Prevention

BOOKEDU may use the following measures to prevent fraud:

• Barcode/QR Code Verification
• Packaging Verification
• Delivery Photo
• Pickup Photo
• Video Evidence
• AI-Based Risk Analysis
• Customer & Seller History Review

BOOKEDU reserves the right to investigate any suspicious transaction.

16Grounds for Withholding Refunds

BOOKEDU may withhold refunds in cases of:

• Incomplete information
• Pending investigation
• Suspected fraud
• Wrong Return
• Violation of policy
• Court or Government Orders

17Dispute Resolution

In case of disputes related to returns or refunds, BOOKEDU will make a decision based on available records, photographs, videos, tracking data, and other evidence. BOOKEDU's decision shall be considered final, subject to applicable laws.

18Policy Amendments

BOOKEDU may modify this policy from time to time. Any revised policy will become effective after being published on the website, mobile app, Seller Panel, or other official channels.

19Contact Information

For assistance regarding Returns, Refunds, or Replacements, please contact BOOKEDU Customer Support.

1Introduction

This User Generated Content (UGC) Policy governs the use and management of content published, uploaded, shared, or submitted by users on the BOOKEDU Platform.

The purpose of this Policy is to maintain a safe, respectful, and lawful digital environment.

2What is User Generated Content (UGC)?

UGC may include:

• Product Reviews
• Ratings
• Comments
• Questions & Answers (Q&A)
• Profile Information
• Images, Documents, or Other Content
• Content Uploaded by Sellers

3User Responsibilities

Users shall ensure that the content they publish:

• Is true and accurate.
• Does not violate any applicable law.
• Does not harm the reputation of any person or organization.
• Does not infringe Copyright, Trademark, or other rights.
• Is not obscene, abusive, or discriminatory.

4Prohibited Content

The following types of content are prohibited:

• Obscene or offensive content.
• Hate speech or content promoting hatred.
• Content promoting violence.
• Fraudulent or misleading information.
• Spam or unauthorized advertising.
• Fake Reviews or Ratings.
• Content that infringes Copyright or Trademark rights.
• Content promoting illegal activities.

5Ownership of Content

The User shall remain the owner of their content.

However, the User grants BOOKEDU a limited, non-exclusive, and royalty-free right to use such content for the operation, display, promotion, and improvement of the Platform and services.

6Content Monitoring

BOOKEDU shall have the right to:

• Review content.
• Remove content that violates the Policy.
• Edit or restrict content.
• Take necessary action against a User Account.

7Complaints & Reporting

Any User may report inappropriate content.

BOOKEDU shall review the complaint received and take appropriate action.

8Account Suspension

If a User repeatedly violates this Policy, BOOKEDU may:

• Temporarily suspend the User Account.
• Permanently terminate the User Account.

9Limitation of Liability

The primary responsibility for UGC shall remain with the respective User.

BOOKEDU does not guarantee the complete accuracy of content published by Users.

10Amendments to the Policy

BOOKEDU may amend this Policy from time to time. Any revised Policy shall become effective immediately upon publication.

1Introduction

BOOKEDU is committed to providing a fair, transparent, and secure multi-vendor e-commerce marketplace. This Policy is designed to ensure equal opportunities for all buyers, sellers, and users of the platform.

2Purpose

The objectives of this Policy are to:

• Maintain fairness within the marketplace.
• Prevent fraud and misuse.
• Protect the interests of customers and sellers.
• Promote healthy competition.

3User Responsibilities

All users shall:

• Provide accurate and truthful information.
• Use the platform lawfully.
• Comply with all BOOKEDU policies.
• Refrain from engaging in any fraudulent activities.

4Fair Trading Rules for Sellers

Sellers shall:

• Provide accurate product information.
• Not make false, misleading, or deceptive claims.
• Not sell counterfeit or prohibited products.
• Not artificially manipulate prices.
• Not create fake orders or transactions.

5Fair Usage Rules for Customers

Customers shall:

• Not place fraudulent or fake orders.
• Not misuse the refund process.
• Not submit false complaints.
• Not attempt to unfairly harm sellers.

6Prohibited Activities

The following activities are strictly prohibited:

• Creating fake accounts.
• Posting fake reviews or ratings.
• Engaging in spam activities.
• Price manipulation.
• Fake transactions.
• Technical abuse of the platform.
• Fraudulent or deceptive conduct.

7Reviews and Ratings Policy

• Reviews must be based on genuine experiences.
• Paid reviews or incentivized ratings are prohibited.
• Misleading or fake ratings may be removed by BOOKEDU.

8Monitoring and Enforcement

BOOKEDU reserves the right to:

• Monitor suspicious activities.
• Investigate user accounts.
• Request necessary documents or information.
• Take action against policy violations.

9Actions for Violations

In the event of a violation, BOOKEDU may:

• Issue a warning.
• Remove products or listings.
• Temporarily suspend an account.
• Permanently terminate an account.
• Initiate legal action where applicable.

10Limitation of Liability

BOOKEDU operates as a marketplace platform and is not fully responsible for the activities of its users. However, BOOKEDU reserves the right to take appropriate action when violations of this Policy are identified.

11Policy Amendments

BOOKEDU may revise this Policy from time to time. Any revised version shall become effective immediately upon publication.

1Introduction

This Affiliate & Referral Policy sets out the terms and conditions governing the referral and affiliate programs operated by BOOKEDU.

The purpose of this policy is to attract new customers, promote the platform, and provide incentives to eligible users.

2Objectives

The objectives of this policy are:

• To promote the growth of BOOKEDU.
• To connect new customers and sellers with the platform.
• To provide a transparent and fair referral system.
• To provide incentive benefits to eligible users.

3Definitions

Affiliate A person, organization, or partner who promotes BOOKEDU products and services and directs customers to the platform.

Referral The process through which an existing user introduces or connects a new user to BOOKEDU.

4Eligibility

To participate in the Affiliate or Referral Program:

• The user must have a valid account on BOOKEDU.
• The user must comply with all applicable policies.
• The user must meet the eligibility requirements specified by BOOKEDU.

5Referral Benefits

BOOKEDU may provide the following benefits from time to time:

• Discount Coupons
• Cashback
• Reward Points
• Promotional Benefits
• Other Special Incentives

The type and amount of benefits shall be determined at the sole discretion of BOOKEDU.

6Affiliate Commission

If an Affiliate Program is operated by BOOKEDU:

• Commission may be provided on eligible sales.
• The commission rate may be changed from time to time.
• Payments shall be made in accordance with the applicable rules.

7Prohibited Activities

The following activities are prohibited:

• Creating fake accounts.
• Self-referrals.
• Creating fake transactions.
• Sending spam emails or unsolicited promotions.
• Misleading advertisements.
• Unauthorized use of the BOOKEDU brand.
• Fraudulent activities.

8Verification and Review

BOOKEDU shall have the right to:

• Review referral activities.
• Verify affiliate traffic and sales.
• Investigate suspicious activities.
• Request additional information or documents.

9Right to Cancel Benefits

BOOKEDU may withhold or cancel benefits or commissions in the following circumstances:

• Suspected fraud.
• Violation of the policy.
• Fake referrals.
• Invalid transactions.
• Technical errors.

10Modification or Termination of the Program

BOOKEDU shall have the right to:

• Modify the program at any time.
• Change the benefit structure.
• Temporarily or permanently terminate the program.

11Limitation of Liability

BOOKEDU does not guarantee any potential income, profit, or commission

1Introduction

BOOKEDU is committed to providing safe and reliable e-commerce services to its customers, sellers, and other users. The purpose of this Fraud Prevention Policy is to prevent fraud, deception, fake transactions, and other unlawful activities on the platform.

2Purpose

The objectives of this Policy are to:

• Prevent fraudulent activities.
• Protect the interests of customers and sellers.
• Ensure a secure transaction environment.
• Reduce financial and operational risks.

3Definition of Fraud

Fraud refers to any intentional false, misleading, deceptive, or unlawful activity carried out by an individual or entity for the purpose of obtaining an unfair advantage or benefit.

4Prohibited Activities

The following activities are strictly prohibited:

• Creating fake accounts.
• Using false or stolen identities.
• Placing fraudulent orders.
• Payment fraud.
• Use of stolen payment instruments.
• Submitting false refund claims.
• Selling counterfeit products.
• Obtaining benefits through false information.
• Attempting to compromise or interfere with platform systems or security measures.

5Seller Responsibilities

Sellers shall:

• Provide accurate and verified information.
• Sell only lawful and genuine products.
• Refrain from misleading customers.
• Not create fake orders or sales records.
• Comply with all applicable laws and regulations.

6Customer Responsibilities

Customers shall:

• Provide accurate information.
• Use legitimate payment methods.
• Not misuse refund or return processes.
• Not knowingly submit false complaints.

7Monitoring and Verification

BOOKEDU reserves the right to:

• Monitor suspicious activities.
• Verify user information.
• Request additional documentation.
• Review suspicious transactions.

8Investigation Process

If suspicious activity is detected, BOOKEDU may:

• Investigate the relevant account.
• Request necessary documents and information.
• Temporarily hold accounts or transactions.
• Determine and implement appropriate corrective actions.

9Actions for Violations

If fraud is confirmed, BOOKEDU may:

• Cancel orders.
• Withhold payments.
• Remove products or listings.
• Suspend accounts.
• Permanently terminate accounts.
• Initiate legal proceedings where appropriate.

10Cooperation with Law Enforcement Agencies

BOOKEDU may cooperate with relevant government authorities and law enforcement agencies and may share necessary information when required by law or for investigation purposes.

11Limitation of Liability

While BOOKEDU implements reasonable measures to prevent fraud, it does not guarantee the complete prevention of all potential fraudulent activities.

12Amendments to the Policy

BOOKEDU reserves the right to modify this Policy from time to time. Any revised version shall become effective immediately upon publication.

1Introduction

BOOKEDU is committed to protecting the personal and business information of its customers, sellers, and users. This Data Retention & Deletion Policy explains how long BOOKEDU retains user data and under what circumstances such data may be deleted or destroyed.

2Purpose

The objectives of this Policy are to:

• Ensure transparency in data management.
• Comply with applicable laws and regulatory requirements.
• Minimize unnecessary data retention.
• Protect user privacy.

3Types of Data Retained

BOOKEDU may retain the following categories of information:

• Name, address, and contact details
• Email address and mobile number
• Seller registration information
• KYC documents
• Order and transaction history
• Payment records
• Customer support and complaint records
• System logs and security records

4Data Retention Period

BOOKEDU shall retain data only for as long as necessary:

• To provide services.
• To comply with legal and regulatory requirements.
• To resolve disputes and prevent fraud.

5Account Closure

If a user closes their account:

• Certain information may be retained for legal, accounting, or compliance purposes.
• Unnecessary personal data may be deleted or anonymized.
• The deletion process shall be completed within a reasonable period.

6Data Deletion Requests

Users may request deletion of their data in accordance with applicable laws.

BOOKEDU may refuse a deletion request if:

• Retention is required by law.
• The data is necessary for tax or accounting purposes.
• The records relate to an ongoing dispute, investigation, or legal proceeding.

7Data Destruction Process

During the deletion or destruction of data, BOOKEDU shall:

• Apply secure technical measures.
• Prevent unauthorized recovery of data.
• Permanently erase data where appropriate.

8Security Measures

To protect retained data, BOOKEDU shall:

• Implement appropriate technical and administrative safeguards.
• Restrict unauthorized access.
• Conduct regular security monitoring.

9Legal Compliance

The retention and deletion of data shall be carried out in accordance with applicable laws, regulations, and regulatory requirements in India.

10Limitation of Liability

While BOOKEDU adopts reasonable security measures, it does not guarantee complete security of data transmitted or stored through the internet or electronic systems.

11Amendments to the Policy

BOOKEDU reserves the right to modify this Policy from time to time. Any revised version shall become effective immediately upon publication.

1Introduction

This Force Majeure Policy defines extraordinary and unforeseeable circumstances that are beyond the reasonable control of BOOKEDU, its sellers, logistics partners, or service providers. In such circumstances, BOOKEDU shall not be held liable for delays, disruptions, or temporary inability to provide services.

2Purpose

The objectives of this Policy are to:

• Clarify the rights and obligations of the parties during unforeseen events.
• Reduce legal and business risks arising from service disruptions.
• Provide transparent information to customers and sellers.

3Definition of Force Majeure

A Force Majeure event is an event that:

• Is beyond the reasonable control of BOOKEDU.
• Could not have been reasonably foreseen.
• Cannot be prevented despite the exercise of reasonable care and diligence.

4Examples of Force Majeure Events

The following circumstances may be considered Force Majeure events:

• Natural disasters (earthquakes, floods, cyclones, droughts)
• Pandemics or infectious disease outbreaks
• War, terrorist activities, or civil unrest
• Government orders, restrictions, or lockdowns
• Strikes, labor disputes, or transportation disruptions
• Internet, server, or communication network failures
• Widespread power outages
• Fires, explosions, or other accidents
• Serious failures of third-party service providers

5Rights of BOOKEDU

In the event of a Force Majeure occurrence, BOOKEDU reserves the right to:

• Temporarily suspend services.
• Delay order processing or delivery.
• Restrict or discontinue certain platform features.
• Provide necessary notifications to affected users.

6Responsibilities of Sellers

Sellers shall:

• Cooperate to the extent reasonably possible during such circumstances.
• Provide appropriate information to customers.
• Manage orders based on available resources and operational capabilities.

7Customer Acknowledgement

Customers acknowledge and agree that:

• Deliveries may be delayed due to Force Majeure events.
• Certain services may become temporarily unavailable.
• BOOKEDU shall not be held responsible for circumstances arising from Force Majeure events.

8Limitation of Liability

During a Force Majeure event, BOOKEDU shall not be liable for any direct, indirect, incidental, special, or consequential losses or damages resulting from service interruptions caused by such extraordinary circumstances.

9Service Restoration

Upon the cessation of the Force Majeure event, BOOKEDU shall make reasonable efforts to restore normal services as soon as practicable.

10Amendments to the Policy

BOOKEDU reserves the right to amend this Policy from time to time. Any revised version shall become effective immediately upon publication.

1Introduction

BOOKEDU is a multi-vendor e-commerce marketplace that facilitates the online sale and purchase of books, educational materials, and other permitted products. This Policy has been established to protect copyrights, trademarks, and other intellectual property rights on the BOOKEDU platform. BOOKEDU expects all sellers, customers, and users to comply with applicable copyright, trademark, and intellectual property laws of India.

2Purpose

The objectives of this Policy are to:

• Protect intellectual property rights.
• Prevent copyright and trademark infringement.
• Provide rights holders with a mechanism to submit complaints.
• Remove unlawful, counterfeit, or infringing content from the platform.

3Copyright Protection

Copyright may protect the following types of content:

• Books and publications
• Educational materials
• Articles, research papers, and documents
• Images, graphics, and designs
• Software and digital content
• Videos, audio recordings, and multimedia content

The unauthorized use, reproduction, republication, copying, distribution, or sale of copyrighted content belonging to another person or entity is strictly prohibited.

4Trademark Rights

Trademarks may include:

• Brand names
• Logos
• Symbols
• Taglines
• Product identifiers

No seller may use another person's or company's registered or unregistered trademark without proper authorization.

5Seller Responsibilities

Each seller shall ensure that:

• All uploaded content is lawful and properly authorized.
• Products do not infringe any copyright or trademark rights.
• Product descriptions, images, and brand information are accurate and authorized.
• No third-party intellectual property rights are violated.

6Prohibited Activities

The following activities are strictly prohibited:

• Selling pirated books.
• Selling counterfeit branded products.
• Selling unauthorized copies of copyrighted materials.
• Misusing another brand's logo.
• Illegal distribution of copyrighted digital content.
• Using fake or misleading brand names.

7Complaint Procedure

If a rights holder believes that any content available on BOOKEDU infringes their copyright or trademark rights, they may submit a written complaint.

The complaint should include:

• Name of the complainant
• Contact details
• Proof of ownership or rights
• Description of the infringement
• Link to the relevant product or content
• A declaration that the information provided is accurate and truthful

8Investigation and Enforcement

Upon receiving a complaint, BOOKEDU may:

• Review the complaint.
• Verify supporting documents.
• Temporarily remove or restrict access to allegedly infringing content.
• Request an explanation from the concerned seller.
• Permanently remove the content where appropriate.

9Repeat Infringers

If a seller repeatedly violates copyright or trademark rights, BOOKEDU may:

• Remove products or listings.
• Suspend the seller account.
• Permanently terminate the seller account.
• Notify the appropriate authorities and pursue legal action where necessary.

10Rights of BOOKEDU

BOOKEDU reserves the right to:

• Review any suspicious content.
• Remove infringing materials.
• Impose restrictions on seller accounts.
• Take any action required under applicable laws.

11Limitation of Liability

BOOKEDU operates as a marketplace intermediary. The primary responsibility for products and content rests with the respective seller. However, upon receiving a valid complaint, BOOKEDU reserves the right to take appropriate corrective action.

12Amendments to the Policy

BOOKEDU may amend this Policy from time to time. Any revised version shall become effective immediately upon publication on the website or mobile application.

13Contact Information

For copyright and trademark-related complaints

1Introduction

This Policy relates to the protection of content, brands, logos, designs, software, and other intellectual property available on the BOOKEDU Platform.

2Intellectual Property

Intellectual Property includes:

• Copyright
• Trademarks
• Service Marks
• Patents
• Designs
• Database Rights
• Software
• Content

3BOOKEDU Intellectual Property Rights

The BOOKEDU name, logo, website design, mobile application, software, and database are the property of BOOKEDU or its licensors.

4Limited Use

Without prior written permission, copying, republication, resale, or commercial use of BOOKEDU content is not permitted.

5Seller Intellectual Property Rights

Sellers shall retain ownership of their brands and content. However, Sellers shall grant BOOKEDU a limited license to display such content on the Platform.

6Seller Responsibilities

The Seller shall ensure that the content uploaded by the Seller does not infringe the rights of any third party.

7Prohibited Activities

The following activities are prohibited:

• Copyright infringement
• Trademark infringement
• Brand copying
• Unauthorized duplication

8Complaint Process

An IPR owner may submit an infringement complaint to BOOKEDU along with supporting evidence.

9Action Against Infringement

BOOKEDU may:

• Remove the infringing content.
• Suspend the relevant product listing.
• Terminate the relevant account.

10Repeat Violations

The account of a Seller who repeatedly violates IPR rights may be permanently terminated.

11Liability

As BOOKEDU operates as a marketplace, the Seller shall have primary responsibility for the content uploaded or provided by the Seller.

12Indemnity

The Seller shall compensate BOOKEDU for any loss caused by the Seller's violation of intellectual property rights.

13Legal Compliance

All Users and Sellers must comply with applicable laws of India.

14Amendments

BOOKEDU may amend this Policy from time to time.

1Introduction

BOOKEDU is committed to providing safe, transparent, and reliable services to its customers, sellers, and users.

This Grievance Redressal Policy has been established to address and resolve complaints, disputes, suggestions, and service-related issues.

2Objectives

The objectives of this policy are:

• To provide prompt and fair resolution of complaints.
• To protect the rights of users.
• To improve the quality of services.
• To provide a transparent grievance management system.

3Who Can File a Complaint

The following persons may file a complaint:

• Customer (Buyer)
• Seller
• Registered User
• Rights Holder or Affected Party

4Types of Complaints

Complaints may be filed regarding the following matters:

• Order-related disputes
• Payment-related issues
• Delay in refunds
• Incorrect or damaged products
• Violation of rules by a Seller
• Copyright or trademark infringement
• Fraudulent or misleading activities
• Account-related issues
• Service quality-related complaints

5Receipt and Registration of Complaint

Upon receiving a complaint, it shall be registered.

An acknowledgment of receipt may be sent to the complainant.

Additional information may be requested if necessary.

6Complaint Resolution Timeline

General Complaints: 7--15 working days

Complex Matters: Additional time may be taken as required.

BOOKEDU will make reasonable efforts to resolve complaints as quickly as possible.

7Investigation Process

BOOKEDU shall have the right to:

• Obtain information from the concerned parties.
• Examine relevant documents.
• Collect necessary evidence.
• Determine appropriate action.

8Possible Actions

If a complaint is found to be valid, BOOKEDU may take appropriate action, including:

• Removal of the product.
• Issuing a refund.
• Issuing a warning to the Seller.
• Suspending the Seller's account.
• Taking action against the User's account.

BOOKEDU reserves the right to take other appropriate action where necessary.

9False Complaints

Knowingly submitting false, misleading, or malicious complaints is prohibited.

In such cases, BOOKEDU may take appropriate action.

10Confidentiality

Information relating to a complaint shall be kept confidential to the extent reasonably possible and shall be used only for necessary investigation and legal purposes.

11Limitation of Liability

BOOKEDU will make reasonable efforts to resolve complaints but does not guarantee the outcome expected by the user in every case.